GENERAL CONDITIONS
Moonwalker disclaims responsibility for any loss, damage, accidents, sickness, or schedule changes caused by weather, strikes, or any other irregularity outside Moonwalker’s control. Moonwalker reserves the right to alter routes, itineraries, or departure times without prior notice should the necessity arise. In case of any flight changes (domestic and international), the passenger has to pay any additional cost caused by this when the service is provided (extra hotel nights, meals, transfers, etc.). We advise all clients to have insurance, as they are responsible for optional tours.
Moonwalker reserves the right to alter routes, itineraries, or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delays or changes of flights, injury, damage, negligence, weather, war, or other unforeseeable causes. Our website’s estimated duration of tours are standard times and can vary according to road or weather conditions. Punctuality is a crucial objective in Moonwalker’s operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses a passenger may face due to delay, regardless of whether the loss is direct or indirect.
CANCELLATION FOR DAY TOURS
Cancellations shall be made by phone or email with as much notice as possible. Following business practices in Iceland, we reserve the right to charge cancellation fees as follows:
- A full refund if cancellation is made at least 48 hours before departure
- No refund if cancellation is made within 48 hours of departure
- No-show at pickup: no refund
CANCELLATION FOR MULTI-DAY TOURS AND CUSTOMIZED TOURS
Cancellations shall be made by phone or email with as much notice as possible. Following business practices in Iceland, we reserve the right to charge cancellation fees as follows:
- More than 14 days notice 90% refund
- Less than 14 days notice 50% refund
- Less than 3 days notice No refund
INSURANCE
We at Moonwalker advise our clients to purchase insurance before taking any of its tours.
NO LIABILITY
Neither we nor our directors, owners, employees, contractors, and agents shall be responsible or liable for. The traveler forever and unconditionally releases all of the preceding persons and entities from and in respect of any personal injury, death, property damage, inconvenience, loss of time, delays, or any other loss or damage, direct or indirect, which the traveler or other persons accompanying the traveler or their property may suffer or sustain as a result of or arising from:
- participating in the travel package and any events or activities in conjunction with the travel packages or
- failure on the traveler’s part to make timely payments to us or any other service provider or
- any act, omission, or negligence of any direct air carrier, motor coach company, hotel, or any other person or company providing any
- accommodation or event or activity, or other goods and services in conjunction with the travel package or
- cancellation of flight or other travel arrangements, or
- theft, accident, or mechanical breakdown; or
- weather or other forces of nature, acts of God, government action, civil unrest, strikes, and other causes beyond our control.
Photographs, videos, or films
By participating in the trip, the traveler agrees that we, or our contractors, may use any photographic, video, or film taken by us or our contractors for promotional and commercial purposes without any remuneration to the traveler. The traveler assigns to us all rights, titles, and interests travelers may have in or to any media in which we might use the traveler’s name or likeness. Traveler agrees that we may use for promotional and commercial purposes without any remuneration or testimonials the traveler may provide us. For that purpose, the traveler assigns us all rights to such testimonials.
Disagreements and Jurisdiction
Moonwalker is an Icelandic tour operator authorized by the Icelandic Tourist Board. Should any disagreement arise, it will be settled in Icelandic courts according to Icelandic law.